Support & Privacy Policy

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If you have any questions, found a bug, or need help with our app, please contact us. The best way to reach us is by email.

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Privacy Policy

Last Updated: September 18, 2025

[Your Company Name/Developer Name] ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, [Your App Name] (the "App"). Please read this privacy policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APP.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:

A. Data Collected Automatically

We automatically collect certain information when you use the App, such as:

• Usage Data: Information about your in-game activity, such as your scores, levels achieved, rewards earned, and game progress. This data is essential for the game's functionality.
• Device & Technical Data: Information about your mobile device, including device model, operating system version, language, unique device identifiers like the Advertising Identifier (IDFA on iOS), IP address, and mobile network information. This helps us fix bugs and optimize the app for your device.

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Save your game progress and restore it if you reinstall the app.
• Deliver personalized and non-personalized advertising to you.
• Analyze usage and trends to improve your experience with the App.
• Diagnose and fix technical problems (bugs).
• Comply with legal and regulatory requirements.

3. Third-Party Services

We use third-party services within our App for advertising and analytics. These services may collect and use data according to their own privacy policies.

• Google AdMob & AdSense: Used for serving advertisements in the App. They may collect device information and usage data to provide personalized ads. You can learn more about their practices here: Google's Ad Policies.
• Google Firebase Analytics: Used to understand how users engage with our App. It helps us analyze usage patterns to improve our services. You can learn more here: Firebase Analytics Policies.

We encourage you to review the privacy policies of these third parties.

4. App Tracking Transparency (ATT)

For iOS users, our App utilizes Apple's AppTrackingTransparency (ATT) framework. We will present you with a pop-up requesting your permission to track your activity across other companies' apps and websites. Tracking refers to the use of your device's Advertising Identifier (IDFA) to serve you personalized ads. Granting this permission will result in a more relevant advertising experience. If you decline, you will still see ads, but they will not be personalized.

5. Your Data Rights & Deletion

You have the right to request the deletion of the data we have collected about you. To do so, please send an email to our support address with the subject "Data Deletion Request."

• Email: support@tvsmarthub.com

Please note that we may need to retain certain information for legal or security reasons.

6. Children's Privacy

Our services are not intended for children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately so that we can take steps to remove that information from our systems.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

[Your Company Name/Developer Name]
support@tvsmarthub.com